A heartfelt thank you to everyone who participated in, and helped us to gauge our reputation score for 2021! It gives me great pleasure to share that as your reputation research company of choice, we scored a Repudometer® score of 91%! This is six percent higher than last year!
It’s important to walk the talk to ensure that we deliver excellence always, in all ways.
I am humbled and incredibly grateful for the tremendous response that we received. There were 149 people that took the time to share their views, thoughts and insights into Reputation Matters. Our main goal is to quantify value. Your opinion is helping us to refine our service offering even further to add even more value going forward.
One of
our highest scoring elements was: Operational
Governance (94%), which refers to ‘the way that we do things around
here.’ Consistency is key when it comes to building reputations. Being
consistently good, will build a positive reputation. The contrary is also true,
being consistently inconsistent has the opposite impact. We have worked very
hard to refine our systems to make the research process as painless and as
streamlined as possible.
Our clients often tell us that they can’t believe how smoothly the whole research process has gone at the end of a project, which has been confirmed by this high score for Operational Governance.
We scored equally as high with our Human Capital (94%) element. I am incredibly grateful for the extremely talented team that I get to work with every day. Your Reputation Matters team who measures and manages your reputation has been handpicked. Apart from being award winning and the top of their respective classes, they have extensive industry experience.
Impacting our overall score ever so slightly, (but still scoring very high), was our Strategic Alliances (87%). Strategic alliances are the people and businesses that we surround ourselves with and collaborate with on project. We’ll make sure to share more information of who our strategic alliances and collaborations are going forward.
Our Corporate
Social Responsibility (88%) is the other element that you would like more
information on. I’m not too surprised that this element scored slightly lower.
It has been a bit quieter on this front. With the lockdown, our Awesome AfriCAN
initiative with computer training came to a halt as a result of not being able
to facilitate any classroom-based training. Lockdown did however bring with it
another opportunity. I wanted to find a project that wasn’t reliant on
technology or required classroom-based support. Re.Bag.Re.Use
was born earlier this year. Ladies in the Hangberg and Imizamo Yetho
communities in Hout Bay have been taught how to repurpose empty bread bags into
shopping bags.
From left to right: Maureen Plaatjies, Setta Adams, Mary Sambou, Tapiwa and Margaret Nyika. More Re.Bag.Re.Use ladies.
Walking our talk and doing our own research once again proved to be a valuable exercise. This allows us to refine our research processes even more and pinpoint any areas that may need some attention.
Thank
you for your candid feedback! Now the ball is in our court, we will use these
results to ensure that we continue to be consistent in the way we deliver our
value to you.
We
will strive for excellence always, in all ways!
If you would also like to know what your Repudometer® score is, get in touch. Pop us an email: research@reputationmatters.co.za
Thank
you again for your interest and support!
Regine
No comments:
Post a Comment