The week that was 20200411

PROUDEST | MOST GRATEFUL MOMENT

My team continues to be phenomenal. 

Something that we are passionate about at Reputation Matters is to build businesses that people want to do business with. We strive for excellence always, in all ways. Over the last two weeks during the lockdown, we’ve put together content to help empower people and businesses to look after their reputations.

Last week we launched our free eBook: 40 Tips & Tricks to manage your reputation during the lock down. This week, the team have been very busy working on creating webinars to share, here's a list of all the free sessions taking place next week. They are scheduled to take place throughout the day, follow the links below to secure your spot!

• 9 habits of highly successful crisis communicators https://event.webinarjam.com/channel/RMCrisisComms  Tips and tricks on how to manage your communication during a crisis situation. Duration: 19:14

• Working from a virtual office: Tops for acing it https://event.webinarjam.com/channel/RMVirtualOffice  Are you working remotely during the lockdown? Here are a few tips for managing and working from a virtual office, as well as conference call etiquette. Duration: 08:14 Presenter: Nalene de Klerk

• 5 Communication lessons from Millennials https://event.webinarjam.com/channel/RMMillenialComms  Want to make sure that your communication is effective? A few communication lessons that we can learn from Millennials to be more effective with our communication are shared during this session. Duration: 10:54 Presenter: Chanell Kemp 

• Looking ahead: environmental responsibility and your reputation https://event.webinarjam.com/channel/RMEnvironment1  In this session, reputation manager and sustainability specialist, Chris Bischoff, talks about the importance of having a sustainability strategy to mitigate your company’s potential impact on the environment. A sustainability strategy that is successfully implemented throughout your business and supply chain; and communicated to all your stakeholder will positively influence your reputation.  Duration: 19:36 Presenter: Chris Bischoff  

• Is your reputation fit for the long haul? https://event.webinarjam.com/channel/ReputationFitness  If you treasure it, you will measure it! How fit is your reputation? During this session the similarities between being physically fit and the health of your company's reputation are discussed.  Duration: 19:27  

• Discussing environmental public participation https://event.webinarjam.com/channel/RMEIA  In this session, reputation manager and sustainability, Chris Bischoff, talks about the importance of communicating environmental management plans with the public. South Africa is a developing country; with many new developments an environmental impact assessment (EIA) is required. Alongside an EIA, it is important to keep the public informed and to give them a platform to raise concerns. Reputation Matters has specifically designed a service to help with public participation. Duration: 15:22  Presenter: Chris Bischoff

• Your reputation matters: https://event.webinarjam.com/channel/ReputationMatters Duration: 01:01:27 This session will give you an overview of Reputation Matters, and includes:

• Who exactly is Reputation Matters?
• Our core focus and methodology
• An exercise for you to do a quick assessment your company’s reputation
• Some of our clients
• Our mentorship program

We would love to hear from you and get your feedback on either the ebook or any of the webinars that you attend, pop us mail.

I am beyond ecstatic, proud and grateful for winning the SABRE Award for Superior Achievement in Measurement and Evaluation for the work that we've been doing for the South African Innovation Summit. So proud of Nalene de Klerk on the team for working so hard on the project. Very well deserved award!

I am incredibly grateful for the opportunity to have been part of the Institute of Directors in South Africa (IoDSA)'s Business Bytes @9 sessions that they are running each Wednesday morning. I talked on the  '9 habits of highly successful communicators'. It was so well organised and we were well prepped, this was confirmed by the great feedback we received afterwards.

We had another great ECCO communication network session. Wonderful to be sharing and hearing ideas around the globe regarding all things communication related. We, Reputation Matters, are driving a short survey to find out how people and businesses are managing their communication during this COVID-19 crisis, please will you be so kind as to take a few minutes to complete it.  https://www.research.net/r/COVID19surveyRM

I am very grateful to have been on the panel discussion on Margaret Hirsch's ACTION Coach SURVIVE & THRIVE webinar session. Great lessons were shared. One of the key ones that have stuck with me, it's no longer about your 'Unique Selling Proposition'; it now all about Unique Problem Solving Ability. 

BIGGEST LESSON THIS WEEK / REMINDER

PRACTICE PRACTICE PRACTICE! I was reminded this week how much I like to be prepped and ready for things. For the IoDSA webinar session we had two dry run sessions to make sure that everything was ready for the presentation, and that all the transitions and polls and Q&As worked smoothly.  Initially I thought that it was overkill; but, being ready and prepped confirmed just how important practicing everything before hand is. I really appreciate all the time that went in behind the scenes to make sure that it was a seamless session. I've never been a fan of 'winging' things. I've always joked that I like to plan to be spontaneous. 

*****

The other interesting thing I learnt this week was from 'Tough Choices by Carly Fiorina" page 93:

An organisational psychologist once told me that a person needs to hear a new idea at least six times before he or she can acknowledge it

*****

I've been following Brad Sugar from ACTION Coach's videos. I quite liked his acronym for FEAR = 
False Expectations Appearing Real.

This also came up in my social media timeline about fear:

QUOTE OF THE WEEK

'The message of Easter is one we carry in our hearts tonight. It is the message of hope, of recovery and of rebirth. We shall recover. We shall overcome. May God bless South Africa and protect her people.' President Cyril Ramaphosa, President of South Africa

WHAT MADE ME GIGGLE

 To end off with this week, I'll end with a poem about dawn (which in my opinion is the most magical time of day). I also loved the beautiful picture that accompanied it:

Dawn is a riddle

from the middle of the night

Born in a ripple

in a giggle of light

Have a wonderful, safe and healthy week everyone!