The week that was 20200328, and what a week it was!

PROUDEST | MOST GRATEFUL MOMENT

Proud and grateful for some lovely media coverage that we received this week. We are heeding President Ramaphosa's call for lock down. With that said, we've been working remotely for the last eleven years, so we will remain fully operational and continue to work virtually. The team wrote some great articles this week on how to work from a virtual office,we're more than happy to share our experience and tips; what millenials can teach us about communication as well as tips on crisis communication. 

My team are awesome! I am so grateful for the delicious bottle of wine they gave me for my birthday. While I was running earlier in the week, I thought to myself that I don't think that I'm stocked up sufficiently on wine for the lock down. Just as I finished the run, I received this wonderful gift! 

On Thursday afternoon, Lauren, Thérèse and I went for a last run before the 21 day lock down. This is one of my favourite back road spots in Hout Bay. So grateful for all the beauty that surrounds us. 

My St Joseph lilies are starting to open up.  What a magical smell! Wish I could share it with you. So impressed and grateful that they have lasted this long!

BIGGEST LESSON THIS WEEK / REMINDER

I don't think anyone really knows how to deal with this whole lock down situation. Emotionally I think it's rather a turbulent ride for everyone as we make sense of it. This Harvard Business Review article explains it very well: That Discomfort You're Feeling is Grief.

I particularly like: emotions need motion. I think that too often we try to suppress how we feel. It's important to deal with feelings. 

I also quite liked the line: This is a time to overprotect but not overreact.

QUOTE OF THE WEEK

"This too shall pass"

~Persial adage~

THIS WEEK I FINISHED READING...

As a team we've started a book club, during the weekly team meeting we discuss it. This month the book was:

It's a book highly recommended by Jim Rohn. It's a fairly quick read once you get used to the writing style. Absolutely love the ideas shared and definitely has me thinking about financial planning a bit differently. 

WHAT MADE ME GIGGLE

Not only did Hout Bay stockpile on food... when I wanted to buy potting soil on Thursday afternoon, I called Earthworx to double check whether they were still open. They said that they didn't have any potting soil or compost left, they had received 300 bags in the morning and everything had already been sold out! There's going to be some lovely gardens after this 21 day period.

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Seen at the bottom of an email I received:

Stay healthy, stage safe, stay home

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[Taken from Chris Moerdyk's page]

I find domestic chores very therapeutic during this lock down period. I do have a few observations:

1. Emptying the dishwasher can be fun but trying to get dinner plates into the cupboard buy chucking them like frisbees inevitably ends in tears

2. Buy a cordless vacuum cleaner to avoid getting tangle in electric cords and breaking legs

3. Clean an oven can be tedious if you don't use a pressure washer

4. Cleaning an oven with a pleasure washer is fine, just don’t cook anything for a week to let the electrics dry out

5. Using a floor polisher does not work on carpets.

6. Before polishing the family silver sell them. And the brass stuff too.

7. Using a feather duster can be fun if you imagine its a sword and you are a King’s musketeer.

8. Fine china and glassware broken by over-exuberant musketeering cannot be fixed with Prestik.

9. One actually has to get out of bed before making it

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A final note: Thank everyone at the front line fighting this virus and thank you to President Ramaphosa and leadership teams steering our country.

Stay healthy, fit and safe!

Media release: Seven habits of highly successful crisis communicators

Photo source: Unsplash 

For the first time since the digital age, the entire world is faced with same health pandemic crisis and the same threats and fears. It’s a crisis of such magnitude that no textbook could ever have fully prepared any of us for it. Whatever your location or type of business you run, the way in which you communicate during a crisis remains the same. Regine le Roux, founder and managing director of Reputation Matters, shares seven habits of highly successful crisis communicators.

ONE: Have a plan. In the ideal world, everyone would already have a crisis communication plan in place having scenario planning plotted out with high risk / high impact; high risk / low impact etc. identified. Part of the plan would include:

·         Who the key stakeholders are that need to be communicated with;

·         How: The channels of communication to be used and,

·         What the key messages need to be .

The minute there is a crisis, everyone should know who needs to communicate what to whom. It’s very important to have a clear spokesperson during the crisis: this person should ideally be the leader of the organisation, e.g. Managing Director, Chief Executive Officer etc.

“Linking it to COVID-19, I don’t think anyone anticipated this virus to morph into a global pandemic. It’s difficult to know exactly how to prepare for something like this, but every business should be prepared for a worst case scenario where their offices may need to be shut down in the event of an emergency.

But, having a plan in place of how to engage with your key stakeholders should at minimum include: employees, customers, shareholders and suppliers,” shares, le Roux. 

TWO: Be responsive and give timeous feedback. It’s a very uncertain time for everyone. Communication is key.

Key things to communicate and to keep in mind during this time:

• Respect: Adhering to government decisions and guidelines
• Office hours: Will the business be open or closed?
• Team availability: Will the team be available? Will they be working remotely?
• Contact information: If anyone has questions, who can they contact?
• Health advice: Bring in the health message of social distancing / washing hands / sanitising

THREE: Keep stakeholders updated. The South African government has been a prime example of how it should be done, keeping the public up to date with the situation and what needs to be done, and there is regular communication directly from the President. Because of government’s consistent and proactive communication, the majority of South Africans know that we are going into lockdown from tonight, Thursday, 26 March 2020 and we understand the seriousness of the matter.

If you work in the event or training industries, or were looking forward to an event yourself, you know that there is a lot of uncertainty about whether the event is going ahead or not. It’s important to let delegates know as soon as possible whether it’s going ahead, being postponed, or being cancelled. Delegates need to know what is happening to their bookings. Ditto for the tourism industry: what is happening to flight and accommodation bookings?

FOUR: Stick to your guns. The message needs to be clear and consistent: “This is what needs to happen; these are the parameters; and these are the consequences.”

FIVE: In any crisis, empathy is very important. Whenever there is a crisis, people are impacted and we need to remember that we are dealing with human beings who are each coping in a different way. Be sure to highlight that in any communication

SIX: Keep in simple. The best way to help people listen and remember things is to keep it simple. “I have been receiving many newsletters around the pandemic,” says Le Roux. “I think a lot of it should be simplified to get the message across. Sometimes short and sweet cuts through all the noise.”  

SEVEN: Take action. “Here’s a basic example,” shares le Roux, “It wouldn’t help saying we need to social distance ourselves and then to call a meeting where you need people in the same room. I have actually noticed a few press conferences taking place where the media are invited into a room and the key message is about social distancing; leaders need to walk the talk and set the example.” It may also be tricky to balance the need for profitability with the need to provide employees with safety and a stable income. However, the businesses who are as committed to their employees’ well-being as they say they are will have to demonstrate it in the coming weeks and months.

And here’s a bonus good habit: before sharing anything, check the sources. There is a lot of fake news doing the rounds, spreading panic. Distributing fake news is now a criminal offence, and you may be liable for a fine or imprisonment.

Le Roux concludes, “I read a great line in a Harvard Business Review article earlier today:  This is a time to overprotect but not overreact.* We wish to thank everyone at the front line fighting this virus; thank our President and leadership teams; and wish all the best to everyone during the national lockdown.”

For more information on Reputation Matters and to measure your reputation, contact research@reputationmatters.co.za or visit www.reputationmatters.co.za. Follow Reputation Matters on Facebook (@yourreputationmatters) or Twitter (@ReputationIsKey).

*https://hbr.org/2020/03/that-discomfort-youre-feeling-is-grief?fbclid=IwAR1ZYjcZnfuD-L1qfOCVvnrF7b8QeFDsDyoB7cx9D2FUQiTnCKw4PBN6CZ8

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Media Contact:

Regine le Roux

regine@reputationmatters.co.za

083 302 1528

021 790 0208

Media release: Taking a page from the Millennial communication book during COVID-19 lockdown

Pic source: Unsplash 

Millennials: often described as the ‘instant-gratification-generation’, the multi-tasking individuals who are glued to their phones and the generation who makes use of different communication channels, as opposed to their Generation X or Baby Boomer parents. With the nationwide lockdown due to the COVID-19 pandemic, we are going to be home-bound. For businesses to remain functional to some degree, it is crucial to optimise the virtual office space. There have been many negative connotations to the Millennial generation, but for once, we can learn something from their communication style and preferences.

Millennials are individuals aged between 25 to 39 years of age. Their parents are usually classified as Baby Boomers (aged 55 and older) or Generation X (aged between 40 and 54).  Numerous academic articles have confirmed that the older generations view Millennials as individuals who are overconfident, requires constant praise and are generally seen as high maintenance. Chanell Kemp, a reputation specialist at Reputation Matters, who completed her Masters dissertation on the topic, says that now is the ideal time to take a page from the Millennial communication book.

Here are five preferences that characterise Millennial communication that can be used during lock down and working from a virtual office space:

Topic: Millennials prefer communication to be brief but meaningful and engaging. Provide enough detail but keep it to the point and stay positive. “When in lockdown, we should focus on staying positive and energised during the pandemic. Keeping the communication brief and meaningful mean that it is more likely to be read, especially as there is a lot of social commentary from all angles at the moment,” says Kemp.

Medium: Millennials prefer texting and sending WhatsApp’s as the most preferred medium for communication. Their phones are often described as their greatest asset. During the lockdown, mobile phones will also be one of the biggest assets for organisations and friendships. Organisations can use mobile phones to conduct meetings and instead of having a get-togethers over weekends, friends are already communicating and sharing their favourite beverages using WhatsApp groups or Facetime apps.

Time: Millennials function on a 24/7 cycle and they like to have all the information, all the time, regardless of business hours. “Organisations are currently saving on travel time, but strong measures should be put in place to ensure that employees don’t fall into a 24/7 work schedule,” warns Kemp. This brings us to the fourth communication preference, respect. Millennials prefer to feel respected when older generations are communicating with them. The entire world is influenced by the COVID-19 pandemic, and we should not only communicate in a respectful manner, but also respect the measures that the Government put in place to protect businesses and limit the spread of this virus through complying with the lockdown rules.

Finally, Millennials focus on communication with meaning. Millennials have a strong sense of responsibility for the contribution towards the “greater good” and committing to the social bottom line. “Although the COVID-19 virus has an enormous impact on the global economy, we should focus on the messages we spread and how we communicate in a time like this,” says Kemp. “It is crucial to remain positive, comply with the measures that Government have set in place and keep your workforce motivated. We should also ensure that we spread the correct messages, information and statistics and steer clear of fake news. Now is the time to stand together, empower and inform your workforce in order to equip them for this lockdown.” concludes Kemp.

For more information on Reputation Matters and to measure your reputation, contact research@reputationmatters.co.za or visit www.reputationmatters.co.za. Follow Reputation Matters on Facebook (@yourreputationmatters) or Twitter (@ReputationIsKey).

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The week that was 20200320

PROUDEST | MOST GRATEFUL MOMENT

With all the social distancing happening, I am very grateful for the opportunity to still be running and cycling. 

Earlier this week Thérèse and I went for an amazing run in and around Hout Bay, she showed me this magical place on our route past Military Road that I've never seen before. Wonderful to continually explore Hout Bay and to still find gems! Very grateful to live in this wonder part of the world.

Thérèse, Lauren and I had the most beautiful run in Camp's Bay on Thursday morning. So grateful for all of this beauty that surrounds us. 

Kicked off my birthday yesterday morning with the most amazing morning cycle along the coastal road. So grateful for another year on this beautiful, crazy planet. 

On my way home from the cycle, the heavens opened and I got drenched; absolutely love the rain and am going to take it as a good sign. A quick Google search tells me: Rain and raindrops were used as symbols to represent plentiful crops. The meaning of the rain clouds was a magical symbol to promote good prospects in the future. I'll take it!

I am so grateful for the amazing family and friends' wishes throughout the day.

So grateful for the most amazing massive bunch of St Josephs from my Mom! 

                           

Another beautiful morning run with Thérèse & Lauren. With all the social distancing, all the running races have been cancelled. We've decided to still aim to do a 10km run once a month. This morning we headed to the Llandudno bus stop. Absolutely brilliant morning. The run up Suikerbossie was a bit of a slog, but, so worth it! So grateful for Thérèse & Lauren and these runs!   

BIGGEST LESSON THIS WEEK / REMINDER

Everyone is trying to make sense of this Corona pandemic; the post below best described how I feel:

QUOTE OF THE WEEK
I took this from a post from Dr Wayne Dyer's post on Facebook page this week:

'...Wisdom is knowing I am nothing, love is knowing I am everything, and between the two my life moves,' 

Nisargadatta Maharaj [Dr Wayne Dyer's teacher]

"'Those are dark clouds,' said the boy. 'Yes, but they will move on,' said the horse, 'the blue sky above never leaves."

This also reminded me of Jim Rohn sharing and reminding us that Winter is inevitable; Spring will come. We need to learn from each Winter and prepare better for the next one. 

And one last one, taken from a friend's LinkedIn post:

You don't drown from falling into the water, you drown staying there

WHAT MADE ME GIGGLE

Ag the Corona virus memes continue...

 Almost every.single.Skype.call!

 Have a wonderful week, stay safe & healthy!

Awesome AfriCAN Businesswoman: Gina Din-Kariuki

This week's inspiring business person is Gina Din-Kariuki. I met her at the Africa Women Innovation & Entrepreneurship Forum Conference in 2018. Gina is a respected businesswoman, philanthropist and the Founder and Executive Chair of the Gina Din Group (GDG), based in Kenya.  Gina has built a reputation as a leading authority in the communications field in Africa and has been named one of Africa's 100 Most Influential People by New African magazine.

1. Describe in eight words what it is that you do

I actively influence shaping of African conversations

2. What is the biggest myth that you would like to bust about your industry

I get really frustrated when people assume they only need PR in times of trouble. With media constantly evolving, brands need to make sure that their stories are a constant drumbeat in the media. So I hate it when we are only seen as a solution when brands are in trouble.

3. If you could go back in time, what is your biggest business lesson that you would share with yourself on day one of starting your business?

I would have learnt much earlier not to take everything so personally and to embrace success and failure in equal measure. I wish I had learnt to embrace uncertainty before now. Uncertainty comes with the territory when one is an entrepreneur.

4. What excites you most about Africa?

I am very excited for the future of the continent because there’s a new generation of Africans very proud to be African. We have so many Africans in the diaspora choosing to come home to contribute to the development of the continent. Whilst many Africans have faced incredible challenges, I feel we are a resilient people whose faith is stronger than our fears. We never lose hope and we believe that the future of Africa is bright. We see ourselves as equal players to any other country in the world and want to ensure we are playing on a level playing field. The young African does not want to depend on aid but wants to partner in trade.

5. What is the biggest lesson about money that you want to share with business owners?

Put the right people in the right seats.

Entrepreneurs need to be putting the right people in the right seats in their companies. Remember that you can only do so much on your own —often we start by trying to do everything ourselves. My first major hire was my finance person. It’s the one area entrepreneurs simply don't have the luxury of time to learn about particularly if you want to scale.

6. What is your favourite quote

“The worst thing that colonialism did was to cloud our view of our past.”

― Barack Obama, Dreams from My Father: A Story of Race and Inheritance

I think we have overcome our view of the past and are clearer on where we fit and are now more determined to take our seat at the table.

Media release/Reputation Matters launches new service to support public participation

Image via Unsplash

We are very excited to share a new offering to be run by environmental specialist and reputation manager, Chris Bischoff on our team, here's a media release with more information:

South Africa is a developing nation; infrastructure is being upgraded, new housing developments are frequently springing up, and different industries are quick to adopt new technology to keep up with the rest of the world. While we see this advancement in development, it does not come without its environmental impacts on the surrounding environment. Environmental Impact Assessments (EIA’s) play an important role in ensuring the environmental and social impacts are mitigated as much as possible. Equally as important is including the voice of the public in the EIA process.

Reputation Matters has launched its public participation service to support environmental practitioners and developers with the public participation process.

Reputation Manager and sustainability specialist at Reputation Matters, Chris Bischoff elaborates on their new service, “We have been involved in the public participation element with past clients and we have seen the value that good media coverage has towards sharing information with the public.

Our EIA public participation service is designed to achieve media coverage that highlights the projects benefits. We also include a public survey to collect comments from affected stakeholders and to include all public concerns and recommendations in the environmental management plan. Lastly, based on the public feedback on the proposed development, we will guide the project management team and EIA practitioners on how best to communicate with interested stakeholders based on their preferred communication means.”

The purpose of public participation is to provide a source of information for the public about the EIA and proposed development. It also allows stakeholders to register as interested and affected parties (I&AP’s) to submit their comments, concerns and recommendations. Public participation is a vital component to the EIA process and will largely influence the Department of Environmental Affairs’ decision to approve a development based on the EIA.

“We want to ensure that the public participation aspect goes beyond the minimum requirements; our service is designed for this. Our team has extensive public relations and stakeholder engagement experience, along with a comprehensive understanding of the EIA process in South Africa,” says Bischoff.

For more information about Reputation Matters and their new EIA public participation service, get in touch with Chris Bischoff at chris@reputationmatters.co.za or visit www.reputationmatters.co.za. Follow Reputation Matters on Facebook (@yourreputationmatters) or Twitter (@ReputationIsKey).

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Released by Reputation Matters

Media contact: Chris Bischoff

chris@reputationmatters.co.za

081 435 2917

Media release: Working from home during COVID-19: Tips for a virtual office

Pic source: Unsplash

With new measures to contain COVID-19 announced by the South African government, many employers are encouraging their workforce to work from home. We at Reputation Matters have been successfully working from a virtual office space since 2008, here are a few tips:

With new measures to contain COVID-19 announced by the South African government, many employers are encouraging their workforce to work from home. Reputation Matters, a proudly African research agency, has been successfully working from a virtual office space since 2008 and shares four tips for acing it.

A virtual office is an office that exists almost entirely in cyberspace. Employees are free to work from anywhere that has an Internet connection. With the arrival of COVID-19 in South Africa, an increasing number of employees are working from home to avoid spreading the virus. Besides the immediate benefit of minimising exposure to the illness, there are several benefits to adopting this approach on a permanent basis.

“Benefits of the virtual office include cost cutting on items like physical office maintenance, along with increased employee happiness and productivity as the daily commute is eliminated and they spend more time with family,” says Nalene de Klerk, reputation manager at Reputation Matters.

De Klerk explains that a virtual office does require a shift from the traditional office mentality and shares some tips for making it work:

#1: Have the right tools in place. Employees require functional laptops, cell phones, and Internet connection to work from anywhere. The virtual office also requires cloud storage and digital systems for scheduling, conferencing, and task management. Luckily, there are a host of business applications for every aspect of the business.

#2: Maintain set office hours. With increased connectivity comes the temptation to simply never switch off. Nowhere is this truer than in a virtual office, where the home environment would double as the office for many employees. ”We are encouraged to only be online after 07:00 and to switch off by 19:00, as a balanced lifestyle key for productivity,” explains de Klerk.

#3: Have set team get-togethers. With the spread of the COVID-19 virus, face to face engagements may not always be possible, but it is important for employees to check in with one another to prevent them from feeling isolated. “We have weekly Skype meetings and we check in with management telephonically for a monthly one-on-one,” suggests de Klerk. Once the virus subsides and business starts returning to normal, monthly face to face team get togethers may also help.

#4: Have the right team on board. It takes discipline and a lot of intrinsic motivation for employees to work from home. Management needs to be able to trust them to deliver quality work within agreed timelines. In the long run, management needs to ensure that they have the right people on board who will continue to function optimally from a home environment. “We have an extensive recruitment process that gauges potential employees’ ability to work remotely,” says de Klerk. Part of this is having shared corporate values that are communicated regularly, helping to build trust and guiding employee appointments.

“Those working from home for this period may find it a feasible long-term solution to boost productivity and morale,” concludes de Klerk. “We encourage you to make the most of the opportunity to step into the future of virtual offices and we would be happy to share more tips for those making the shift.”

For more information about Reputation Matters, visit www.reputationmatters.co.za. Follow Reputation Matters on Facebook (@yourreputationmatters) or Twitter (@ReputationIsKey).

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Released by Reputation Matters

Media contact:

Nalene de Klerk

Mobile Number: 081 409 2453

nalene@reputationmatters.co.za

The week that was 20200314

PROUDEST | MOST GRATEFUL MOMENT

I am incredibly proud and grateful for participating in and completing my third Cape Town Cycle Tour. It was an AMAZING day in the saddle. I am particularly chuffed that I improved my time by 35 minutes!

Each year after the Cycle Race, I vow to keep my fitness level and cycling regime up, and each year with a blink of an eye it's November and I've not been back on my bicycle. So I forced myself to go for a cycle on Wednesday up Suikerbossie just to get the legs moving. I was not disappointed by the magnificent view that waited for me at the top! So grateful, and rather proud for making it up to the top of Suikerbossie on very wobbly legs!

I am rather chuffed that I sold one of my paintings this week. I have always been too worried about 'putting it out there', but decided that I would test the water as it is pointless to have a painting lying under a bed.  

So grateful for a beautiful early morning walk with Pam (Mark's Mom), Bella and Mark. We went up Constantia Nek. Unfortunately there wasn't much of a view, but there's something magical about walking in the mist, especially early in the morning. 

BIGGEST LESSON THIS WEEK / REMINDER

Change comes with small consistent changes made each day and forming a habit. As Jim Rohn says, we know that we need to eat an apple a day. It doesn't help to forget to eat it during the week and then to try and eat seven apples on Saturday.

QUOTE OF THE WEEK

"Men of action are favoured by the goddess of good luck"

Richest man in Babylon

WHAT MADE ME GIGGLE

The thing that made me laugh the most was that something somewhere went horrendously wrong with my baking skills this week; I managed to bake a burnt raw carrot cake :D actually quite a skill if you ask me... :)

There have been many Corona Virus memes doing the rounds:

Have a wonderful week everyone, stay safe and healthy :)

Media Release: Is your reputation fit enough for the long haul?

Looking after your health and becoming fit, is very closely linked to looking after your reputation. You need good health to get you through life, and you need a good reputation to support you through your company’s journey. Regine le Roux, founder and managing director of Reputation Matters shares four lessons for building your reputation that can be learnt from physical fitness.

1. You look and feel great! When you are fit and healthy, you feel better about yourself and you are more confident. Isn’t it great when you can fit into those pair of jeans that you’ve been struggling to get into for a while? Your energy levels are better and your outlook on life is generally more positive. There’s nothing that clears your head quite like a good run, cycle or even gym session. You’ll also find that you attract likeminded people with positive mindsets and attitudes.

The same goes for your reputation. When you have a good healthy reputation, you will find that people will want to be associated with your brand and do business with your company. People are willing to spend their hard-earned cash on products and services produced by a company whose values they resonate with.

2. Being healthy protects you from injury. The fitter you are, the faster you will be able to recuperate from an injury or illness. Being fit doesn’t mean that you won’t ever get hurt or sick, it just speeds up the recovery time.

When it comes to a reputation, the healthier your company’s reputation is, the more likely it is to protect you during a crisis. You can’t only start thinking about your health once you are sick or injured; the same goes with your reputation. You can’t start thinking about it only once there is a crisis that needs to be managed. If you’ve put in the work, be it for your own fitness or looking after your company’s reputation you are safeguarding and equipping yourself from serious injuries and major damage during a crisis.

3. There is no quick fix. If you want to run that marathon or finish your first cycling race, you need to put in the practice. No magic potion will get you fit. You need to be consistent in your training habits; it’s all about discipline. You are not going to attempt to run a marathon if you’ve not put in the training. The things that we know we need to do are often neglected, and then we wonder how we managed to get so unfit so quickly, or where those few extra kilograms came from.

There is also no quick fix to building your reputation, especially after a crisis. ‘I was once approached by a company who had been in the media for all the wrong reasons and their reputation had been in absolute tatters. They asked my advice and in the same breath said that they have a marketing budget available to deal with the said crisis,’ shares le Roux. ‘Unfortunately, there were so many other issues at play (lack of values, questionable leadership, and non-existent corporate governance), that no amount of marketing would be able to fix their predicament. They would need to restructure the whole board of directors, introduce ethics as a non-negotiable core value throughout the organisation, and take a long hard look in the mirror before doing any type of external communication,’ adds le Roux. There is no quick fix. You need to put in the work, usually internally first.

4. Measurement is key; you need to measure your progress. As you get fitter, you invest in the right equipment, perhaps by downloading an app or two, and you push yourself to go further and faster each time.  You work on numbers, be it kilometres or kilograms, to track your progress.

It is just as important to measure your reputation. What is the current perception of your organisation by your different stakeholders? Different things will be important to different people. Knowing your reputation score will definitely give you the upper hand around the boardroom table and help you to come up with solutions to take your reputation to the next level.

At Reputation Matters we believe, ‘If you treasure it, you will measure it,’. How healthy is your reputation?

Not sure where to start? Reputation Matters’ Repudometer® research provides organisations with quantified reputation scores that show exactly what is building and breaking down organisations’ reputations. The Reputation Matters mentorship programme also gives organisations access to a team of reputation specialists to help you become the business that people want to do business with.

Let us measure your reputational kilometres and coach you to becoming reputationally fit!

For more information on Reputation Matters and to measure your reputation, contact research@reputationmatters.co.za or visit www.reputationmatters.co.za. Follow Reputation Matters on Facebook (@yourreputationmatters) or Twitter (@ReputationIsKey).

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Released by Reputation Matters

Media contact:

Regine le Roux

Mobile Number: 083 302 1528

regine@reputationmatters.co.za

About Reputation Matters

Reputation Matters has been providing customised reputation research and management solutions since its inception in 2005. The company is 100% woman-owned and a Level 4 exempted micro-enterprise BBBEE contributor.

Reputation Matters believes that if you treasure your reputation, you will measure it and are very proud of their proprietary reputation research tool, the Repudometer®. The model scientifically measures and quantifies organisations’ reputations based on an assessment of ten elements. The Repudometer® assists organisations in understanding who their stakeholders are, what perceptions each stakeholder group has of the organisation, and how to implement results-oriented, research-based communication solutions that help take their reputations to the next level.

Reputation Matters’ vision is to be Africa’s go-to reputation specialists, building businesses that people want to do business with. The values that drive this vision are excellence always in all ways, empowerment thought research and mentorship, expertise and ecstatic clients!

Reputation Matters have offices in Gauteng and the Western Cape.

For more information about Reputation Matters, visit www.reputationmatters.co.za or call 021 790 0208. Reputation Matters is also on Facebook (www.facebook.com/yourreputationmatters) and Twitter (@ReputationIsKey).